Privacy Policy pace88

1. Information We Collect

In operating the online gambling platform, pace88 collects various categories of information depending on your interactions with our website. This information is divided into two main categories:

Information you provide directly:

• Full name as per your identity card (MyKad) or valid travel document
• Date of birth, used to verify that you are 21 years of age or older
• An active email address and mobile phone number
• Bank account number or e-wallet details for processing deposits and withdrawals
• Account password stored in hashed form
• Communication records with our customer service team

Information collected automatically:

• IP address and general geographic location information
• Device type, operating system and browser version
• Server log data including access times, pages visited and in-game actions
• Cookie data and session identifiers to maintain login state

2. Purpose of Data Collection and Processing

Every piece of information we collect has a clear and legitimate purpose. pace88 processes your personal data on the following bases:

• Contract performance: processing your deposits, withdrawals and gaming activity is part of the service you have subscribed to.
• Legal requirement: we are obligated by the licensing body to carry out Know Your Customer (KYC) checks to prevent money laundering and fraud.
• Our legitimate interests: website usage analytics help us improve the overall quality of our service and user experience.
• Platform security: session information and logs are used to detect suspicious activity and protect your account from unauthorised access.
• Service communications: sending transaction notices, policy updates and customer support responses.

We do not use your data for any third-party marketing purposes without your explicit and revocable consent.

3. Information Sharing and Disclosure

pace88 operates on the principle that user personal data is confidential. We do not disclose your personal information to outside parties except in the following circumstances:

• Payment service providers: transaction details are shared with the payment processors we use — including Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto wallet providers — solely to enable deposits and withdrawals to be processed.
• Regulatory and licensing bodies: we comply with lawful requests from authorities that have jurisdiction over our operations.
• Technical service providers: companies that assist in operating the website infrastructure, cybersecurity and technical support are bound by strict confidentiality agreements.
• Business transfers: in the event of a merger or company acquisition, user data may be transferred as part of the business assets, with prior notice given.

4. Cookies and Tracking Technologies

The pace88 website uses cookies and similar technologies to ensure the platform functions smoothly. The types of cookies we use are as follows:

• Essential cookies: required for login authentication and maintaining active sessions. These cookies cannot be disabled without affecting the basic functions of the website.
• Analytics cookies: collect information on how users interact with the platform to help us identify and improve areas that need enhancement.
• Preference cookies: store user choices such as language and display settings so your experience is more personalised on each visit.

You can manage cookie settings through your browser options. However, disabling essential cookies may prevent some website functions from working properly.

5. Data Storage and Security

We retain your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and licensing regulations.

The technical and organisational security measures we implement include:

• Data encryption during transfer using the latest version of the TLS protocol
• Data encryption during storage for financial information and identity verification documents
• Role-based access controls that restrict staff from accessing data unrelated to their duties
• Round-the-clock security monitoring and automated threat detection systems
• Clear incident response procedures in the event of a security breach

Although we apply industry-standard measures, no security system is entirely without risk. We encourage users to use strong passwords and not share their login information with anyone.

6. Your Rights as a User

As a pace88 user, you have the following rights regarding your personal data:

• 🔍 Right of access: request a copy of the personal information we hold about you.
• ✏️ Right of rectification: request correction of inaccurate or incomplete data.
• Right of erasure: request that your data be deleted, subject to legal retention obligations.
• Right to object: object to the processing of your data for specific purposes such as marketing communications.
• Right to restrict processing: request that we limit how we use your data in certain circumstances.
• Right to data portability: receive your data in a structured, machine-readable format.

To exercise any of the above rights, please contact our customer service team via live chat or email. We will process your request and respond within a reasonable timeframe.

7. International Data Transfers

As pace88 operates under an international licence, some data processing may involve servers located outside Malaysia. In such cases, we ensure that any international data transfer is carried out with protections equivalent to or exceeding the data protection standards applied in Malaysia.

We only transfer data to parties that have signed binding data protection agreements, ensuring that Malaysian user data remains protected regardless of its location.

8. Links to Other Websites

The pace88 website may at times contain links to third-party websites for informational purposes. Our Privacy Policy applies only to information collected by the pace88 website itself. We are not responsible for the privacy practices of third-party websites and encourage users to read their privacy policies separately.

9. Changes to This Privacy Policy

pace88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, changes in law, or the addition of new service features.

When significant changes occur, we will:

• Update the "Effective" date shown at the top of this page
• Display a notice on the website's main page for a reasonable period
• Send a notification via email to registered users for changes that affect their fundamental rights

Continued use of the pace88 platform after those changes take effect is considered your acceptance of the latest version of this Privacy Policy.

10. Contact Us

If you have any questions, concerns or complaints regarding how we handle your personal data, we encourage you to contact us directly:

• Live Chat: Available 24/7 via the pace88 website, served in Malay and English
• Email: [email protected]

Our privacy team will handle your enquiries seriously and provide a clear response within the set timeframe. We believe that open communication is the foundation of the trust built between pace88 and each of our loyal users.